Applications Support

The AIS Group wants to support you. Our support team has access to private technical support databases as well as a vast collective knowledge of real life scenarios. Until software is 100% self-tuning, self-correcting, and installed on 100% reliable hardware, you will need support.

We've structured our support plans to augment, not replace, support from Microsoft. By enrolling in support plans from Microsoft, you ensure the currency of your software through regular product upgrades. In addition, you may receive discounted pricing to training sessions or other events. We like to think that Microsoft provides you with continuity and product protection, while the AIS Group provides personalized service coupled with geographic proximity for quick response times.

Since we strive to cater to each client's needs, we're able to offer either flat-fee, incident-based support plans, or hourly support.

Sometimes, the chemistry between client and consultant just isn't there. It happens to the best of both parties. If you've been "orphaned" by your existing consultants, we may be able to offer you a flat-fee, incident-based support plan, or hourly support. Prior to accepting such an engagement, we'll be happy to discuss your implementation history and your organization's support needs.